The 6 keys to successfully managing IT employee

Behaviors that make a great manager and those to avoid

Key focus areas of a manager

Laying the foundation – how to keep IT workers on track without being a micro manager

• Creating accountability
• Laying the clear path with Purpose and Expectations for your IT teams
• How to track and measure IT performance for both KPIs and behavioral needs
• Setting SMART Goals to track and measure employee performance
• Performance planning & reviews

Communication techniques for IT Managers

• Identifying issues
• Establishing credibility
• Meeting techniques – how to keep meetings on track while keeping IT staff engaged
• Observation Skills – identifying behavior issues before they escalate

Coaching

• When to coach
• How to coach
• Coaching techniques to get IT employees involved in the solution

Ways to motivate an IT team

• Creating Trust
• How to motivate with techniques that are long lasting

How to hire the right IT staff

Critical Thinking – how to not get caught up in the chaos