Emerging Leaders Intensive Training

Class Duration: 7 days

This 7 day intensive course is designed for new emerging leaders or current leaders who want to really develop into the best leader and manager they can truly be. It covers all of the essential skills needed to be an exceptional leader. Everything from leading with Emotional Intelligence, the soups-to-nuts of basic management skills, how to hire the right people, how to deal with people who can be difficult, and how to present your ideas and speak to move people to action. It also includes a 1 day workshop, for additional coaching and hands on practice, to round out skills and get feedback on dealing with specific situations. The course can be broken down in 1 day sections to be covered over multiple months, or done in a week and a half of intensive back-to-back training days, depending on your leaders’ needs.

Training Class Goals

This course will help you build your leadership toolbox with tools, strategies, and approaches to help you be a successful leader who others want to follow. It will give you things you can apply immediately, with visible results, in your real life situations you encounter as a leader. If you want to be the best leader you can be, this is the course that can get you there!

Prerequisites

There are no requirements to attend this class.

Effective Business Communications for Managers

Approaching Communication
- Components of good communication
- Understanding others
- Changing Assumptions to understand others
  - How to understand another’s perspective
  - Listening skills
- Delivering an effective message
  - Non-verbal cues and body language
  - Keeping Words, Tone & Body Language in synch
- Developing Interpersonal Relationships
  - Building Rapport & Empathy
  - Using Communication to Establish Credibility
- Reducing Conflict
  - Taking Empathy further to diffuse emotions
  - Being assertive without being aggressive
  - Handling employee conflicts
- Writing Effective Emails

Management 101

Leadership
- What is a leader
- Ownership of Leadership
- Servant Leadership
- Avoiding the Boss & Pal mistakes
- When to be Flexible and when to be firm
- Ethics & Integrity
Management
- Key Management focus areas
- Laying a clear foundation
  - Visions, Expectations and SMART goal setting
  - Creating Accountability systems
- Understanding your Employees
  - Observational Skills
  - Asking more questions – critical thinking
  - Giving Employees a Voice
- Coaching & Feedback
  - When to give feedback
  - Feedback Tips
  - Delivering Poor Performance feedback
  - When to coach employees
  - Using the TLC coaching method
  - Using the Socratic coaching method
  - Performance reviews
  - Writing & Delivering Action Plans
- Developing and Motivating teams
  - Developing Trust
  - Motivating employees
  - Methods for Training Employees
  - Team building & creating a good culture
- Leadership test and action plan

Emotional Intelligent Leadership

Mastering ourselves
The importance of EI in work
Mindfulness
Analyzing before you react
Self-Perception
Emotional Self-Awareness
Emotional Expression
Impulse Control
Avoiding Emotional Shark Attacks
Changing behaviors that don’t BODE well
Changing the direction of interactions
Diffusing Emotion in others to improve communications
Social Responsibility
Creating optimism
Finding Happiness and Well-being
Key EI techniques to make you the master of interactions
Tools to take back to your teams

Holding Meeting with Results

Types of meetings
Preparing for meetings
Creating agendas
Key tasks of a meeting leader
Group leader roles
Managing process and content as the facilitator
Changing it up – Alternate meeting styles
Dealing with difficult meeting participants
Avoiding death by meeting

Becoming a Dynamic Presenter

Writing a good presentation
- Understanding the goals and audience
- Creating a powerful Introduction
- Closing a presentation
Developing a Strong Presentation Style
Adding Interest to Your Delivery
- Incorporating Personal Stories
- Using Verbal Examples
- Using Analogies
- Including Humor
- Adding Vocal Variety
- Learning to Move
Managing Your Audience
Increasing Audience Retention
Creating good handouts

Behavioral Interviewing

Why finding the right person is so important
- Cost of turnover
Identifying the right position needs
- Identifying skills, knowledge, and talents
Emotional Intelligence and Hiring
Job interview questions to avoid
Different types of interviewing questions
Behavioral interviewing
Probing techniques
Interviewing barriers
Interviewing prep and format
Other interview techniques

Dealing with Difficult People

- Understanding behavior motivators
  - The 4 quadrants of behavior
  - Benefits of confrontation
- Identifying the bad actors
  - The war games
  - The insecure
  - The unfriendly
- Dealing with Difficult people strategies
  - Blending
  - Listening to understand
  - Speaking to be understood
- The 3-step conflict resolution model
- Strategies for dealing with each of the 9 difficult bad actor types
- What to do if you identify with one of the bad actor types

Get the skills to transform your leadership with the Emerging Leaders Intensive course. Our instructors are based in Arizona and Colorado, but can travel to any location outside of those states.