Conflict in the workplace can damage a team’s ability to work together, cause stress and ultimately hurt productivity. The Conflict Management training course will help you in dealing with conflict to help you create stronger and more positive work relationships. You will learn what causes conflict, your personality and triggers, how to better understand others, and how to get to the heart of a problem to solve conflict.
Training Class Goal
In the Conflict Management class you will learn how to mitigate conflict by learning what causes conflict, how to avoid it, and how to address it when it does arise.
Prerequisites
None – this class is useful for anyone working in business who wants to improve their communication skills at the office.
Topics Covered
Understanding what causes conflict
Conflict triggers and behaviors to avoid
Understanding your personality
Communication styles
Mitigating conflicts
Focusing on behavior and events
Understanding behaviors
Understanding others
Listening
Understanding another’s perspective
Identifying points of agreement and disagreement
Prioritizing the areas of conflict
Benefits of confrontation
The 3 F’s to get to the heart of the problem
Our instructors are based in Arizona and Colorado, but can travel to any location outside of those states.
Upcoming Classes
There are no upcoming classes.
If you have at least 5 people we can create a session just for you. Or, you can contact us for a private session. Contact Us